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NB PLAYER · Troubleshooting

Video plays without sound on Android: what to check first

A focused checklist for media volume, audio output, track selection, file integrity and codec problems when a video has no sound in NB Player.

THE SHORT ANSWER

Check media volume, the output device and connected headphones, then try a file you know works. Select another audio track if the video has multiple tracks. If only one file fails, it may be incomplete, damaged or use a codec your device cannot decode.

Check media volume and output

Volume buttons during playback usually adjust media volume. Make sure sound is not going to distant Bluetooth headphones or another connected device. Do not test with a sudden high volume: start at a comfortable level and increase it only as needed.

Compare with a known file

Play a clip you know contains sound. If it works, focus on the first file and its options instead of changing every device setting. Also check that the original video contains an audio track; some clips are exported without sound.

Review the video’s tracks

A video can contain more than one audio track. Choose another available track in the audio tools and test a short section. Listing several languages in a filename does not prove that valid tracks exist for every language.

An extension is not a complete codec description

Two MP4 files can use different audio codecs. Container support does not guarantee that a phone decodes every track inside it. If one file repeatedly fails, check that copying finished and compare with the original before considering conversion.

Record the case before changing files

Note the device model, Android version, file format and whether other files work. This helps narrow down the cause. Keep the original when converting or editing. Renaming a file does not convert its sound into another codec.

A quick checklist

  1. Check media volume and the output device.
  2. Try a file that is known to contain sound.
  3. Review audio track selection when available.
  4. Keep the original and note device and file details.

Sources and review

Based on local prelaunch version 0.6.3. Android menus can vary by device.

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