THE SHORT ANSWER
Check media volume, the output device and connected headphones, then try a file you know works. Select another audio track if the video has multiple tracks. If only one file fails, it may be incomplete, damaged or use a codec your device cannot decode.
Check media volume and output
Volume buttons during playback usually adjust media volume. Make sure sound is not going to distant Bluetooth headphones or another connected device. Do not test with a sudden high volume: start at a comfortable level and increase it only as needed.
Compare with a known file
Play a clip you know contains sound. If it works, focus on the first file and its options instead of changing every device setting. Also check that the original video contains an audio track; some clips are exported without sound.
Review the video’s tracks
A video can contain more than one audio track. Choose another available track in the audio tools and test a short section. Listing several languages in a filename does not prove that valid tracks exist for every language.
An extension is not a complete codec description
Two MP4 files can use different audio codecs. Container support does not guarantee that a phone decodes every track inside it. If one file repeatedly fails, check that copying finished and compare with the original before considering conversion.
Record the case before changing files
Note the device model, Android version, file format and whether other files work. This helps narrow down the cause. Keep the original when converting or editing. Renaming a file does not convert its sound into another codec.
A quick checklist
- Check media volume and the output device.
- Try a file that is known to contain sound.
- Review audio track selection when available.
- Keep the original and note device and file details.
Sources and review
Based on local prelaunch version 0.6.3. Android menus can vary by device.
Related guides
- How to play video and audio on Android without internet
- Open a video from Android Files in NB Player and troubleshoot access
- Background audio, playback controls and the sleep timer in NB Player
- Organize local videos and music with folders, search and favorites
- Add Arabic subtitles and adjust text encoding and timing in NB Player
